Supporting the people and processes behind dispute resolution.
Helping organizations build stronger programs through training, quality improvement, process design, and audit readiness.
What we help with
Program Development
Designing the structures, workflows, and standards that support successful dispute resolution programs.
Quality Programs
Frameworks for review, calibration, monitoring, and continuous improvement.
Training & Development
Education for arbitrators, reviewers, and staff responsible for dispute resolution. See Training.
Audit Readiness
Preparation for audits, oversight reviews, and program assessments.
Special Projects
Guidance on new initiatives, transitions, and complex operational challenges.
Other
Questions about whether we can help? Write to us.
Our clients
Certified IDR entities, organizations preparing to become one, and states with a surprise billing dispute program.